One reassuring benefit of driving a new Audi is the fact that all new Audi passenger vehicles sold in the U.S. and Puerto Rico qualify for coverage four years from the date of delivery, or from the Audi New Vehicle Limited Warranty start date, whichever occurs first*. You'll have the freedom to travel with confidence from knowing that you're never truly alone on the roadways thanks to Audi 24-Hour Roadside Assistance coverage. To help you gain a better understanding of what's included with Audi 24-Hour Roadside Assistance, Audi Louisville has assembled this informative guide which explains all of the benefits.

Emergency Roadside Assistance Services (core models*)

Should you find yourself in need of roadside assistance, one or more of the following can be provided to you:

• Flat tire service - If your vehicle has a flat tire, a service operator will attempt to remove it and install a spare tire. If you don't have a properly inflated spare tire, or if the spare is not safely operable, towing service will be provided according to the specified towing parameters.
• Emergency towing - Should your vehicle need it, complimentary towing services can be arranged to transport your vehicle to the nearest authorized Audi dealership or authorized Audi service facility.
• Battery jump-start - Dealing with a dead battery is certainly an inconvenience. A trained service operator will be dispatched to provide a jump-start. If your vehicle cannot be driven safely, towing services will be provided.
• Emergency fuel service - In the event that you run out of fuel, complimentary service and an emergency supply of fuel will be delivered to get you back on the road.
• Lock-out service - It's always a terrible feeling knowing that you've locked your keys in your car. An Audi service operator can be sent to your location in an attempt to gain entry to your vehicle to retrieve the keys. You may be requested to show registration papers along with personal photo ID at the scene. If your keys have been lost, contact your authorized Audi dealer immediately for further assistance.
• Emergency extrication service- If your vehicle has gotten stuck in a ditch, mud, snow, or sand - Audi Roadside Assistance can cover the cost of extricating it. This is provided that is has become disabled in an area that's immediately adjacent to a normally traveled road that can be serviced with standard automobile servicing equipment.
• Out-of-charge service (electric models only) - In situations where no mechanical problem is present and the vehicle is out of charge, the following charging process is applied:
  • If the vehicle is 10 miles or less from the nearest charging station, a service operator with a mobile vehicle charger may be sent to your location to charge the vehicle with up to 10 miles of range to reach the nearest charging station.
  • If the nearest charging station is more than 10 miles away or a service operator with a mobile charger is not readily available, you can elect to have your electric vehicle towed to the closest authorized Audi dealership to utilize its public charging station.
  • If you would like to be towed to another destination (e.g., work, home, hotel) that is less than 100 miles from the point of disablement, you can elect to be towed there.
  • You are responsible for the cost of any mileage over 100 miles at the predetermined mileage rate.

*Applies to Audi core models. The following core Audi models qualify for roadside assistance:

• A3/S3/RS 3
• A4/S4
• A5/S5/RS 5
• A6/S6
• A7/S7/RS 7

• Q3
• Q5
• Q7
• Q8
• TT/TTS/TT RS

Audi A8/R8 are covered by many of the same Roadside Assistance services along with several specialized services. Please see your authorized Audi dealer for complete details.

Benefits and Reimbursement

Trip Interruption Benefits - If your Audi vehicle (owned or leased) is disabled because of a mechanical breakdown over 100 miles from your residential address (and the repair is covered under your Audi New Vehicle Limited Warranty) you may be reimbursed for trip interruption expenses up to $1,000 per disablement/incident, including all taxes and surcharges if your vehicle cannot be made safely operable the same day. Your coverage includes reimbursement for:

• Lodging - up to $200 per day
• Meals - up to $200 per day
• Alternate transportation - up to $200 per day

What Your Disablement Coverage Includes/Doesn't Include

What's Covered

• Towing to the nearest Audi dealer or authorized Audi service facility. In the event of a collision, towing directly to an Audi Authorized Collision Repair Facility or ASF® Repair Facility.
• Roadside service (labor performed at disablement site), which includes: battery jump-start, changing flat tire with spare, lock-out service and extrication.
• Service calls for the emergency delivery of fuel.
• Tire inflator kit (TIK) assistance and AdBlue® fluid delivery.

What's Not Covered

• The cost of transporting a vehicle from Puerto Rico, Hawaii or Alaska to the U.S. mainland.
• Towing a vehicle from an authorized Audi dealer/facility capable of providing the necessary repairs during the facility's normal hours of operation to another Audi dealer/facility.
• Delivery of a battery or the cleaning of battery cables.
• The cost of any parts, labor, supplies or materials.
• Service to unattended vehicles. (A licensed driver must be present when service is being provided.)
• Fines or impound towing charges due to a violation of local laws.Towing other than by a licensed service operator, including a private citizen's assistance.
• Services outside the 50 United States and Puerto Rico.
• Shoveling snow to free or access a snowbound vehicle.
• Installation of snow tires, tire chains, etc.
• Transporting you to your disabled vehicle or to your home after the service has been rendered, or transporting your vehicle back to you following repairs.
• Service to any vehicle willfully driven into non-regularly traveled areas such as open fields, construction sites, beaches, mud-filled driveways, vacant lots, or any other area that is inaccessible or hazardous for the service operator's vehicle to reach.
• Towing and road services applicable to insurance claims such as vandalism, fire or flooding.
• Replacement of wheel lock key due to loss or damage.
• More than one service call per disablement.

How to Contact Audi Roadside Assistance

Core Audi models: 1-800-411-9988
Audi A8 & R8: 1-866-478-3456
Electric vehicles: 1-800-411-9988

In order to receive the quickest response, please have the following information ready when you contact Audi Roadside Assistance.

1. Your Vehicle Identification Number (VIN), which is located on your registration documents or in other locations within your vehicle: driver's side dash panel, state registration card, insurance card, or Your Audi MMI® system: Car Function > Car Systems > Service (if equipped)
2. Year, model, color and license plate number of the vehicle.
3. The telephone number from which you are calling, or a telephone number where you can be reached.
4. Exact location of your vehicle (street address and nearest intersection).
5. Type of service required, or a brief description of the problem.

Disclaimer:

Limitation of liability

Audi and/or Audi Roadside Assistance does not assume liability for any loss or damage resulting from the rendering of services. All claim inquiries for damage 10 resulting from roadside assistance services must be submitted to the Roadside Assistance vendor within 30 days.

Cancellation of coverage

Audi and/or Audi Roadside Assistance may cancel coverage on your Audi vehicle at any time by written notice. There is no refund available to you in the event of cancellation.

Currency

All amounts referred to herein will be paid in U.S. dollars.

Changes in coverage

The services, policies and procedures described herein are subject to change without notice.

Important roadside tools

In the event of a roadside situation, your vehicle comes equipped with the tools needed to help perform various roadside services. Your Audi Roadside Assistance provider is trained in the location and use of these tools.

Note: Always reference your Owner's Manual for specific information on the location and instructions for the use of each of these items.